Privacy Policy

Our Commitment to Your Privacy

At BoldField Clovis Tree Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a service, or contact us. This may include:

• Your name, address, phone number, and email address
• Property details and information about the services you need
• Payment information when you pay for our services
• Photos or videos of your property that you share with us
• Communications between you and our team

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages you view. This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect to:

• Provide you with the tree care services you request
• Communicate with you about scheduling, quotes, and service updates
• Process payments for our services
• Send you service reminders and follow-up communications
• Improve our services and customer experience
• Respond to your questions and concerns
• Comply with legal obligations and protect our rights

We will never sell your personal information to third parties or use it for purposes other than those described in this policy without your consent.

Information Sharing

We may share your information with:

• Service providers who help us operate our business, such as payment processors and scheduling tools
• Insurance companies if a claim is filed related to our services
• Law enforcement or other authorities when required by law or to protect our rights

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encryption for sensitive data, and limiting access to your information to only those employees who need it to perform their jobs.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time
• Withdraw consent for us to use your information, where applicable

To exercise these rights, please contact us using the information at the end of this policy.

Marketing Communications

If you provide us with your email address or phone number, we may send you information about our services, special offers, and tree care tips. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you opt out of marketing communications, we may still need to contact you about your scheduled services or account-related matters.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. This typically includes keeping records of completed services for warranty and tax purposes. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of personal information we have collected, and the right to request deletion of your personal information. Contact us to exercise these rights.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

BoldField Clovis Tree Services
2420 Ashford Dr, Clovis, NM 88101
Phone: (575) 530-1304
Email: hello@clovistreeservices.com